How Do You Withdraw Money From A Child Support Card If You Lost The Card

The Wisconsin Debit MasterCard

Way2Go debit mastercard

Due to the initial technical problems with the new Wisconsin Way2Go Debit MasterCard when nosotros converted to the Way2Go Program on Jan. viii, 2022, current debit carte du jour holders and new enrollees into the Wisconsin Debit Carte Program were sent the one-time Wisconsin EPPIC Debit MasterCard.

Way2Go plans to mail out a new Wisconsin Way2Go Debit MasterCard to all those debit card holders who were sent the old EPPIC Debit MasterCard after January. viii, 2022. The new cards to this specific group of cardholders volition be mailed beginning March 22, 2022. Cardholders have 45 days to actuate their new cards.

This new menu will supervene upon your existing carte du jour you recently received.
All of your existing funds will be available on this card.
Please activate this card upon receipt and brainstorm using it in identify of your current Wisconsin Child Back up prepaid card.
Your existing card will no longer work later on May 6, 2022.

On January. eight, 2022, the kid support plan changed to a new debit card website and Wisconsin Way2Go Debit MasterCard.

Keep to use your EPPIC Debit MasterCard until it nears expiration. The new chip Wisconsin Way2Go Debit MasterCard will be provided to yous every bit your current EPPIC Debit MasterCard nears expiration. Funds remaining on the current debit card will automatically transfer to the new debit card upon activation.

There is a new website www.GoProgram.com and you will be required to institute a new User ID and password. Be sure to have your Wisconsin EPPIC Debit MasterCard handy to set up your new login credentials.

Action Required
• Go to world wide web.GoProgram.com
• Create a new User ID and password

The post-obit documents offer more information about the upcoming change:

Sample Observe of Change letter about the Wisconsin EPPICard Debit MasterCard
Important information about your debit bill of fare
Información importante sobre su tarjeta de débito de manutención de menores
Wisconsin Child Support outreach letter

The Wisconsin Child Support Program provides a secure and convenient way to receive payments with the Wisconsin Way2Go Debit MasterCard, issued by Comerica Bank and managed by Way2Go. If you do not utilize direct deposit, you will automatically become the debit carte du jour once the Trust Fund processes your offset support payment.

Benefits of getting payments on a debit bill of fare:

Safer than paper checks
No trips to the depository financial institution or waiting in long lines
Avoid check cashing fees
Monthly statements showing your support payments & purchases

How exercise I go a replacement debit menu?

Please contact Way2Go customer service at i-877-253-3686. Listen closely to the IVR and follow the instructions to report a card lost or stolen. You volition too be able to access account information at world wide web.GoProgram.com.

How long does information technology take to receive payments?

Once the get-go child support drove is received, it will be posted to your debit card overnight. Within 2-3 business days, you lot will receive a letter letting you know your card is coming. Yous will get your card 5-ten business days afterward yous get the first letter.

If no payment is made on your case, you will not get a carte du jour.

If you lot know a payment was sent and you accept not received a letter or a bill of fare, please call your Local Child Support Agency.

One time you have your card, all hereafter payments volition be posted to your business relationship well-nigh 2-iii business days afterward being received at the Trust Fund.

How practice I activate the debit card?

Use the Way2Go Card mobile app, GoProgram.com, or telephone call 1-877-253-3686 to activate your card and create your PIN.

Where tin can I use the debit carte?

You tin can use your carte du jour anywhere that MasterCard is accepted for purchases. You tin too get greenbacks withdrawals from your card. To get cash without existence charged a fee, use any MoneyPass ATM. You can as well asking money from a teller at whatsoever bank that displays the MasterCard logo without any fees fastened.

Documents that come with the debit bill of fare

Wisconsin Way2Go Card Prepaid MasterCard Carrier
Wisconsin Child Support Prepaid Debit Menu issued by Comerica
Wisconsin Child Support Prepaid Debit Card list of all fees
Wisconsin Way2Go Carte du jour Terms of Use

If you currently receive your child support payments on the Wisconsin EPPIC Debit MasterCard or Way2Go Debit MasterCard merely would adopt direct deposit of your payments into a checking or savings account, make full out and mail service the Direct Eolith Application.

More Information about the Wisconsin Debit MasterCard

Debit Card Fees
How to Avoid Debit Bill of fare Fees

Questions Parents ask nearly the Debit MasterCard

Your child support debit card is 1 of the ways you can receive your child support payments electronically.

Tin I keep to use my Wisconsin EPPIC Debit MasterCard after the change?

Yes, your payments will proceed to be disbursed to your Wisconsin EPPIC Debit MasterCard afterward the change. You lot will go along to use your EPPIC Debit Mastercard until it nears expiration. The new chip Wisconsin Way2Go Debit MasterCard will be provided to you equally your current EPPIC Debit MasterCard nears expiration. Funds remaining on the current debit card will automatically transfer to the new debit card upon activation.

I went to the debit carte du jour website and it tells me "We've moved. You can at present access your Wisconsin Way2Go Debit MasterCard (EPPIC Debit MasterCard) information at www.GoProgram.com." What do I need to do?

Yes, the website has moved. You should permit the site to redirect you to www.GoProgram.com, where yous volition exist required to create a new login ID and countersign to access the new website or Become Program app. When setting up your new login ID and countersign, exist sure to have your current Wisconsin EPPIC Debit MasterCard at paw. The new website and Go Program app volition offer you boosted options and services for managing and using your debit card.

I receive my kid or spousal support payment on my debit card, what practise I need to do to obtain a Wisconsin Way2Go Debit MasterCard?

You must be sure to proceed your address updated with your child back up agency. You tin can change your accost online through:

the Child Support Online Services (CSOS) secure website
contact the KIDSINFO Line at 800-991-5530, or
contact your Child Support Agency and provide your updated address.

You must likewise contact Wisconsin Debit Card client service at one-877-253-3686 to update your address by following the Lost/Stolen or Damaged path in the IVR system.

When volition I receive my Wisconsin Way2Go Debit MasterCard?

The Wisconsin Kid Support Plan volition switch from the electric current Wisconsin EPPIC Debit MasterCard, issued by Comerica Banking concern and managed by EPPIC, to the new Wisconsin Way2Go Debit MasterCard equally part of the change on January 8, 2022. Current EPPIC Debit MasterCard holders volition go along to utilize their EPPIC Debit Mastercard until current card nears expiration. The new chip Wisconsin Way2Go Debit MasterCard will be provided to the debit card holder most expiration of their current EPPIC Debit MasterCard. Funds remaining on the current debit menu will automatically transfer to the new debit menu upon activation.

New enrollees into the Wisconsin Child Support Debit Card Plan, after Jan viii, 2022, will receive the new Wisconsin Way2Go Debit MasterCard. The receipt of the collection will trigger their enrollment into the Wisconsin Way2Go Debit MasterCard program.

How volition I receive my Wisconsin Way2Go Debit MasterCard?

Become Program, which manages the debit card program, volition create and mail out a new carte du jour to the accost provided to the child support program. The Wisconsin Way2Go Debit MasterCard, as issued by Comerica Depository financial institution and managed by Go Program, is sent by U.Due south. mail, and should go far in 7 to 10 days. You can access your funds immediately by activating your Wisconsin Way2Go Debit MasterCard.

To activate the new Wisconsin Way2Go Debit MasterCard:

Apply the Way2Go Menu mobile app or go to GoProgram.com to activate the card and create a PIN.

Call ane-877-253-3686 to activate the menu and create a PIN.

Why take I not received my new Wisconsin Way2Go Debit MasterCard?

What will happen to the child or spousal support collections that are on my current Wisconsin EPPIC Debit MasterCard?

The payments disbursed to your EPPIC child back up debit card will continue to be available to y'all. Continue to use your EPPIC Debit Mastercard until the current carte nears expiration. The new chip Wisconsin Way2Go Debit MasterCard will exist provided to you lot as your electric current EPPIC Debit MasterCard nears expiration. Funds remaining on the current debit card will automatically transfer to the new debit bill of fare upon activation.

I exercise not speak English. How tin I get debit carte questions answered?

The new debit card vendor, Go Programme, every bit well as the Wisconsin Child Support Trust Fund and EPPIC, employ Customer Service staff that is bilingual. The IVR and all vendor notifications are available in Spanish. Translation services are besides available for other languages. Contact Wisconsin Debit Carte du jour customer service at 1-877-253-3686.

What if a CP lives overseas and wants to receive the Wisconsin Way2Go Debit MasterCard?

Customers with an international address will not exist enrolled in the Wisconsin Way2Go Debit MasterCard program considering the Wisconsin Debit Carte du jour Program does non enroll payees with strange addresses. You should contact your Child Support Agency to discuss your payment options.

How will address changes be handled?

The Wisconsin Child Back up Debit Card Program customer must update their address with the child support program and Go Program. You lot may change your address with the kid support program online though the CSOS program, or call the KIDSINFO Line at 800-991- 5530, or contact your CSA to provide your updated address. The client must as well update their debit menu accost with the Wisconsin Debit Carte customer service by calling ane-877-253-3686. If they don't want to call, the payee may create a secure user ID and countersign at GoProgram.com or through the app to study the modify online.

What happens if you are enrolled in the Wisconsin Child Back up Debit MasterCard program and y'all exercise not want the debit card?

The Land of Wisconsin issues kid support and other support-related payments electronically because the cost to impress and postal service newspaper checks is high and continues to rise.

If you practice not want the Wisconsin Kid Back up Debit MasterCard as your payment method, y'all must do the following.

Yous should complete an application for direct deposit and submit your completed application to Wisconsin Support Collections Trust Fund at the address found on the upper left-hand side of the application. Once the application is processed all of you lot do non change banks or shut your depository financial institution account without completing and submitting a new awarding to include the new account information.

AND

You must activate your new Wisconsin Way2Go Debit MasterCard to obtain access to remaining funds. To activate:

use the Way2Go Card® mobile app or GoProgram.com to activate the Card and create a PIN.

call 1-877-253-3686 to activate the menu and create a Pin.

Once activated, withdraw all remaining funds from your debit menu.

Yous need to telephone call Wisconsin Debit Carte client service at 1-877-253-3686 and follow the IVR path for Lost/Stolen or Damaged card to speak to a customer service representative. You should request that Debit Card customer service write a check for the total corporeality of payments remaining on your Wisconsin Way2Go Debit MasterCard. Become Program may charge a fee to your account when requesting a bank check.

**Please Note**
If you lot choose to end debit card as your payment method by applying for direct eolith yous should keep to continue your Wisconsin EPPIC Debit MasterCard or Way2Go Debit MasterCard in case you wish to return to the debit card payment method in the hereafter. While your Wisconsin Kid Support Debit MasterCard will exist airtight, the debit card account will remain open with Comerica Banking company with no payments posting to the account. If direct eolith would cease, the Wisconsin Way2Go Debit MasterCard would reopen, and coin would one time once more exist distributed to your debit card.

How tin can I arrange to receive monthly activity statements for my Wisconsin Way2Go Debit MasterCard?

You should call Wisconsin Child Support Debit Card customer service at ane-877-253-3686 and listen to the IVR prompts, which will offer you lot the opportunity to opt in to receiving monthly debit card activity statements. You may too go to GoProgram.com and create a secure online admission point for your debit carte account. Once yous create the secure online admission signal, you can opt in to receive monthly debit bill of fare statements.

Can I use my EPPIC debit carte du jour or Way2Go debit bill of fare to pay for fuel at the pump?

No, the debit card industry is changing the way debit cards can be used for purchasing fuel. Pay at the pump volition no longer exist immune for debit cards. Debit card users will need to pay for their fuel inside the station or kiosk. The industry change is due to the hold that occurs when a consumer uses a debit bill of fare to buy fuel and pays at the pump. The hold can range from $ane to $75 and depending on the retailer, the agree may not exist removed immediately, therefore limiting access to your debit card funds. Paying at the station or kiosk means yous will only exist charged for the actual toll of the fuel and not have a agree placed on your debit menu funds. This is a modify for all debit card users.

What happens when a customer enrolled in the Wisconsin Way2Go Debit MasterCard dies?

The customer'southward legal representative should call Wisconsin Kid Back up Debit Card customer service at 1-877-253-3686 and follow the IVR path for Lost/Stolen or Damaged card to speak to a customer service person. The legal representative volition need to provide specific documents to Go Program in gild to prove their legal correct to these funds.

What should I exercise if my Wisconsin Way2Go Debit MasterCard or EPPIC Debit MasterCard is lost or stolen?

You should call Wisconsin Child Support Debit Carte du jour customer service at one-877-253-3686 and listen closely to the IVR, following the path to report a lost or stolen card.

Source: https://dcf.wisconsin.gov/cs/cp/pay/debit-card

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