How To Fix Hp Tablet

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HP Tablets - Tablet Locks Up or Freezes (Android KitKat, Jelly Bean)

This document applies to HP and Compaq tablets with Android 4.4/KitKat and 4.2/Jelly Bean operating systems.

This document can help you find and troubleshoot problems that cause the tablet to stop responding, freeze, or lock up.

note:
Depending on the version of Android installed on your tablet, some of the images in this document may not match your tablet exactly.

Before you begin troubleshooting a locked up or frozen HP tablet

If an error message displays on the screen, write down the error message exactly as it appears. Restart the tablet and search the Internet using the exact text from the error message to find a solution.

Find a fix that matches the symptom your HP tablet is experiencing

Choose a symptom from the list below that best describes the error condition you are experiencing.

Your HP tablet stops responding

Perform a hard reboot to unlock the tablet. Press and hold the power button for more than eight seconds. After the tablet fully shuts down, wait a few seconds, and then press the power button to turn on the tablet.

Image of green robot with red caution icon appears on the HP tablet screen

If an Android OS update installation fails, you might see a black screen with a green robot and red caution icon:

Figure : Android error screen

Android error screen

To restore the tablet to working condition when this error screen appears, press and hold the power button for more than eight seconds. After the tablet fully shuts down, wait a few seconds, and then press the power button to turn on the tablet. If the tablet boots normally and the error screen does not reappear, you are done. If the error screen reappears, perform a factory reset on the tablet. Refer to Performing a Factory Reset on Your HP Tablet for instructions.

An app stops responding on your HP tablet

To troubleshoot an app if it stops responding, use the following steps, in order:

Step 1: Reboot the tablet your HP tablet

Press and hold the power button for more than eight seconds. After the tablet fully shuts down, wait a few seconds, and then press the power button to turn on the tablet.

If the app is now responding, you are done. If the app is still not responding, continue to the next troubleshooting step.

Step 2: Check for system updates on your HP tablet

You must be connected to the Internet to check for updates. Use the following steps to check for system updates on your tablet:

On the Home screen, tap the All apps icon, and then tap the Settings icon.
In the System section, tap About tablet.

Figure : About tablet
Tap System updates.

Figure : System updates
Tap Check now.

Figure : Check now
Install any available system updates.

If the app is now responding, you are done. If the app is still not responding, continue to the next troubleshooting step.

Step 3: Check for an updated version of the app on your HP tablet

Use the following steps to check in the Google Play Store for an updated version of the unresponsive app:

On the Home screen, tap the All apps icon, and then tap the Play Store app icon.
Tap the down arrow icon at the top of the page.
Tap the ALL tab to view all your apps.
Tap the unresponsive app from the list.
If an update button is available, tap the Update button and install the app update.

Figure : Update app

If the app is now responding, you are done. If the app is still not responding, continue to the next troubleshooting step.

Step 4: Force stop the app on your HP tablet

Use the following steps to manually stop the unresponsive app from running:

On the Home screen, tap the All apps icon, and then tap the Settings icon.
In the Device section, tap Apps.

Figure : Apps
In the Running apps list, locate the unresponsive app. Tap the app to view the App info page.

Figure : Running apps list
Tap Stop or Force stop.

Figure : Stop running app

If the app is now responding, you are done. If the app is still not responding, continue to the next troubleshooting step.

Step 5: Clear the app cache on your HP tablet

Use the following steps to clear the cache of an unresponsive app:

On the Home screen, tap the All apps icon, and then tap the Settings icon.
In the Device section, tap Apps.

Figure : Apps
In the Running apps list, locate the unresponsive app. Tap the app to view the App info page.

Figure : Running apps list
Tap Clear cache.

Figure : Clear cache

If the app is now responding, you are done. If the app is still not responding, continue to the next troubleshooting step.

Step 6: Clear the app data on your HP tablet

When you clear app data, any information you have saved in the app is lost. Use the following steps to clear the data from an unresponsive app:

On the Home screen, tap the All apps icon, and then tap the Settings icon.
In the Device section, tap Apps.

Figure : Apps
In the Running apps list, locate the unresponsive app. Tap the app to view the App info page.

Figure : Running apps list
Tap Clear data.

Figure : Clear data

If the app is now responding, you are done. If the app is still not responding, continue to the next troubleshooting step.

Step 7: Uninstall apps or updates on your HP tablet

If the unresponsive app is a system app that cannot be uninstalled, use the following steps to uninstall the most recent app updates. If the app is not a system app, use the following steps to uninstall the unresponsive app from your tablet:

On the Home screen, tap the All apps icon, and then tap the Settings icon.
In the Device section, tap Apps.

Figure : Apps
In the Running apps list, locate the unresponsive app. Tap the app to view the App info page.

Figure : Running apps list
Tap Uninstall updates or Uninstall.

Figure : Uninstall updates
Tap OK to confirm.

If this solved the problem, you are done. If the app is still not responding, continue to the next troubleshooting step.

Step 8: Perform a factory reset on your HP tablet

If the previous steps did not fix the problem, perform a factory reset on the tablet. All apps are uninstalled, and all data is wiped from the device during a factory reset. For factory reset instructions, refer to Performing a Factory Reset on Your HP Tablet.

Touchscreen is unresponsive to touch on your HP tablet

The following conditions can cause the touchscreen to become unresponsive, or insensitive to touch input:

The screen is locked: If the screen displays a lock icon and does not respond to touch, the screen needs to be unlocked, using whichever method is currently set to unlock the screen. Press the power button to display the lock screen. If the default lock screen is set, place one finger on the lock icon, and slide across the screen until you see an unlock icon in a white circle.
A screen protector is installed: If the protective film on the touchscreen is too thick, the display cannot function properly in response to touch. The screen protector must be .9mm or thinner. Remove the screen protector to test whether the touchscreen is working properly.
You are using a stylus that is not designed for the touchscreen: Not all stylus pens can function as input devices on the touchscreen. Check whether the screen responds to touch from your finger. If the screen responds to finger input but does not respond to stylus input, the stylus is not compatible with the tablet.
There is a physical barrier: If you are wearing gloves, or there is some other physical barrier between your fingers and the touchscreen, the screen might not respond to touch. Remove the barrier to test whether the touchscreen is working properly.

If none of the above conditions apply, use the following steps, in order, to troubleshoot an unresponsive touchscreen:

Perform a hard reboot. Press and hold the power button for more than eight seconds. After the tablet fully shuts down, wait a few seconds, and then press the power button to turn on the tablet.
If the previous two options did not fix the problem, the tablet needs to be serviced. Contact HP for assistance.

Help for HP tablet hardware problems

If you suspect the symptom is caused by a hardware problem, Contact HP for assistance.